miya88Frequently Asked Questions

No. Each person is allowed one active account on miya88. We identify users by government-issued ID during KYC verification, and we close duplicate accounts if we discover them. Multiple accounts from one person violate our terms and may result in account suspension and balance forfeiture. If you have forgotten your password or lost access to an existing account, contact our support team to recover that account rather than opening a new one. Users in different households (family members, friends, or colleagues sharing a residence) must use separate government IDs and separate email addresses, even though they share an address.

Account opening on miya88 follows four steps. First, you provide your username, email, password, and mobile number on our registration form. Second, we send a verification email to confirm your email address. Third, you submit government-issued ID (passport or national ID card) and proof of address (utility bill, bank statement, or government letter) for KYC verification. We review your documents and notify you of approval status by email. Fourth, once KYC is approved, you select a deposit method from our available options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and fund your account. Your account becomes fully active and you can access all sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports once KYC approval is confirmed.

miya88 accepts deposits through nine Indonesian payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking. Each method has its own minimum and maximum transaction limits set by the payment processor, not by us. Typical minimums start from low amounts (around our welcome offer equivalent) and maximums can reach our welcome offer or higher depending on the payment partner and your account history. We do not charge deposit fees. You can make multiple deposits in a day, subject to the payment method's daily transfer limit. If you hit a payment method's limit, you can select a different payment method or wait until the next calendar day. Your balance is credited immediately once the payment processor confirms the transaction.

miya88 does not charge deposit fees. When you fund your account via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), the full amount you send is credited to your miya88 balance. Withdrawal fees are set by our payment partners, not by miya88. When you request a withdrawal, we display the fee (if any) before you confirm the transaction, so you see exactly how much will arrive in your receiving account. Standard withdrawals are processed within a response window, subject to payment partner processing times. We do not take a percentage of your winnings or balance on withdrawal.

Our weekly cashback offer is structured as a rebate on losses calculated weekly. We track your net loss (total losses minus total wins) on eligible markets across the week and apply a cashback percentage to that loss amount at the end of each week. Eligibility typically includes sportsbook selections (football, badminton, MotoGP) and certain live-dealer games, but excludes promotional balances and special-offer credits. The exact cashback percentage and eligible markets are described in the promotion terms shown in your account. Cashback is credited as bonus balance (not withdrawable until wagered further according to our terms) or sometimes as real balance depending on the promotion. Cashback is not automatic—we calculate and credit it; you do not need to claim it manually.

Live-dealer tables are games conducted in real time by a human dealer in a studio, streamed to your device via video. Examples include blackjack, roulette, baccarat, and Dragon Tiger. You place your selection before each hand or spin, and the outcome is determined by physical play (cards dealt or wheel spun) that you can watch live. Settlement is immediate once the hand or spin completes. Slots are software-based games where you select a stake and press a button to spin automated reels. The outcome is generated by the slot's internal algorithm (called an RNG—random number generator). Both live-dealer and slot games have house edges set by the software provider, not adjustable by miya88. You can play both types from the same account, and your balance transfers between them instantly.

We protect your personal information using encryption (TLS/SSL) for all data in transit between your device and our servers. We store your government ID, address documents, and financial data in secure databases with access restricted to authorized staff only. We do not sell your data to third parties. We share data only with payment processors (for deposits and withdrawals), KYC vendors (for identity verification), and law enforcement when legally required by court order or regulatory inquiry. We retain your data for as long as your account is active and for a retention period afterward as required by law. For full details on data handling, see our privacy policyIf you suspect your account has been compromised or accessed without authorization, contact our support team immediately to freeze your account and change your password.

You can contact our support team by sending an email to our support address with a clear description of your issue. Include your username, a summary of what you need (e.g., account verification status, deposit issue, withdrawal question, or game dispute), and any relevant transaction IDs if applicable. We respond to support inquiries within a standard response window. During high-volume periods (such as during major football tournaments like Liga 1 or Piala AFF, or around holidays like Idul Fitri or Idul Adha), responses may take longer. For urgent account security issues (suspected unauthorized access or fraud), mention this in the subject line so we prioritize your ticket. You can track your ticket status by referencing the ticket number we provide in our response. We resolve most disputes and account questions within two business days.